The complaints process

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If a patient feels uneasy about the conduct of his or her doctor, this should be regarded as a warning sign that something may be wrong and that professional boundaries may be being crossed.

Patients should trust their own judgment, respect their own feelings, and, when in doubt, talk to someone - a trusted friend, a family member, another health care professional such as a nurse, social worker, or another doctor. If a patient feels confident, he or she might also consider discussing the matter with the doctor in question.

The community needs to be protected from unprofessional doctors; therefore it is important for patients to take action.

The Medical Practitioners Board of Victoria is the only authority with the power to de-register doctors. Board staff are available to discuss a patient's concerns, anonymously at first if this is preferred.

How to bring the matter to the board's attention

It is a simple matter to take action if a person believes that professional sexual boundaries have been crossed and that a doctor's conduct should be investigated.

Just telephone the Board and ask to speak with a Complaints Co-ordinator or an Investigating Officer. (You may request a male or a female staff member.) Alternatively you can write a letter or send a facsimile to the Board at the following address:

Medical Practitioners Board of Victoria
Level 3
1 Palmerston Crescent
P.O. Box 821
South Melbourne
Victoria 3205
Telephone: 03 9695-9500
Fax: 03 9682-8060

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Disclaimer Copyright Updated: 9 Jun 2009